jililife Privacy Policy

Information We Collect

jililife collects information from various sources. Below is a detailed description of the information collected:

2.1 Registration and Identity Information

When you open an account with jililife, we collect the following information:

• Full name and date of birth
• Email address and phone number
• Username and password (stored in encrypted form)
• National identity card or other government-issued identity document details (for age verification purposes)
• Current address

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal dates and times

2.3 Technical and Usage Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Information obtained from cookies and similar tracking technologies
• Gaming activity logs

Sharing Information with Third Parties

jililife does not sell or rent your personal information. However, we may share information with third parties in specific circumstances:

4.1 Service Providers

We work with trusted third-party providers who deliver services for our approved purposes, such as payment processing, technical support, and fraud detection. These providers may only use your information for the contracted purpose and are bound by confidentiality terms.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, jililife may provide that information to the relevant authorities in compliance with applicable law. In such cases, we always follow a policy of providing only the minimum necessary information.

4.3 Business Transfers

If there is any change in jililife's business operations (such as a merger or acquisition), user information may form part of that change. Even in such cases, the terms of this privacy policy will continue to apply.

4.4 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming may access technical information through their software. This information is used for the proper operation of games.

Data Protection and Security

jililife uses industry-standard technology and practices to ensure the security of your information. Our security measures include:

• SSL Encryption: All data transfers between you and our servers are protected by 256-bit SSL (Secure Sockets Layer) encryption.
• Password Hashing: Your password is never stored directly — it is transformed using a one-way hashing algorithm.
• Access Controls: Only authorized staff can access the necessary information, and every access is logged.
• Regular Security Reviews: Our systems are regularly tested for security vulnerabilities.
• Two-Step Verification: Additional verification is required for sensitive changes to an account.
• Data Centre Security: Our servers operate in secure data centres.

While we make every effort to protect your information, no data transfer over the internet can be claimed to be completely secure. Therefore, keep your own password confidential and contact us immediately if you notice any suspicious activity.

Your Rights

jililife respects your right to privacy. You have the following rights:

• Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If any information in your account is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Object to Processing: You have the right to object to the processing of your information for certain specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.
• Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, please contact our customer service team via live chat or at [email protected]. We will try to respond to your request within a reasonable time.

Protection of Minors and Age Restrictions

jililife provides services only to users aged 21 and above. We do not intentionally collect any personal information from minors.

We verify age at the time of registration. If, for any reason, someone under the age of 21 creates an account and we identify this, that account will be closed immediately and all related information will be deleted.

If you believe a minor is using our platform, please let us know at [email protected]. We will take prompt action.

Responsible Gaming and Data Privacy

jililife takes responsible gaming very seriously. We may use information related to your gaming activity to:

• Identify signs of problematic gaming and provide you with support
• Keep voluntary or requested limits in effect
• Process self-exclusion requests

To learn more about responsible gaming, visit our Responsible Gaming page.